Losung360 Private Limited (“Losung360”, “We”, “Us”, “Our”), a company incorporated under the Companies Act, 2013, having its registered office at 610-613, 6th Floor, Tower-A, Spaze I-Tech Park, Sector-49, Sohna Road, Gurgaon, Haryana, 122018, India, is committed to protecting the privacy and security of the personal data of its users, merchants, and business partners. We operate the Losung360 2.0 Platform — a unified e-commerce technology ecosystem comprising ShipMaxx, ShipBulk, SupplySphere, StockBridge, and SellerPro — accessible through our website(s) and mobile applications (collectively, the “Platform”).
This Privacy Policy (“Policy”) describes how Losung360 collects, uses, stores, processes, shares, and protects personal data and other information in connection with the Platform and all related Services. This Policy forms an integral part of Losung360’s Terms of Service and applies to all registered and unregistered users, merchants, and visitors.
This Policy is an electronic record under the Information Technology Act, 2000 (“IT Act”) and its associated rules, and has been published in compliance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
BY ACCESSING OR USING THE PLATFORM OR ANY SERVICES, YOU CONSENT TO THE COLLECTION, USE, STORAGE, AND PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE OF THE PLATFORM IMMEDIATELY.
This Policy may be updated from time to time. We encourage you to review it periodically. The date of the latest revision is indicated at the top of this document.
In this Agreement, the following terms shall have the meanings ascribed to them below:
“Access Account” means sub-accounts created by the Merchant to permit authorised employees, agents, or contractors to access the Platform on the Merchant’s behalf.
“Agreement” means this Terms of Service, together with all Annexures, Service Order Forms, SOPs, SLAs, and policies incorporated herein by reference.
“AWB” or “Air Waybill” means the shipping document generated through the Platform for each shipment assigned to a Courier Partner.
“COD” or “Cash on Delivery” means the payment mode wherein the end-customer pays the order value in cash at the time of delivery.
“Confidential Information” means any non-public information of a Party, marked or understood to be confidential, disclosed in connection with this Agreement, excluding information in the public domain or independently developed by the receiving Party.
“Courier Partner” means any third-party logistics provider, courier company, or carrier integrated on the Platform whose services the Merchant may access through ShipMaxx or ShipBulk.
“Customer Data” means all electronic data, text, or information submitted by the Merchant through the Platform, including end-customer details, order information, product details, invoices, and transaction records.
“D2C” means Direct-to-Consumer commerce, where the Merchant sells and ships directly to end customers through their own website or brand channel.
“Force Majeure Event” means any act of God, war, terrorism, strike, lockout, epidemic, pandemic, government action, flood, fire, or any other circumstance beyond a Party’s reasonable control that prevents performance of obligations.
“Intellectual Property” means all patents, copyrights, trademarks, trade names, domain names, designs, software, databases, trade secrets, know-how, and related rights.
“Marketplace” means third-party e-commerce platforms including but not limited to Amazon, Flipkart, Meesho, Myntra, Snapdeal, Nykaa, ONDC, and others through which Merchants may sell products.
“Merchant Account” means the account created by the Merchant on the Platform for accessing the Services.
“OMS” or “Order Management System” means the order processing, routing, fulfilment, and tracking functionality provided as part of ShipMaxx, enabling management of D2C and Marketplace orders.
“Platform” means the Losung360 2.0 website(s), mobile applications, APIs, and all technology tools operated by Losung360, including ShipMaxx, ShipBulk, SupplySphere, StockBridge, and SellerPro.
“RTO” means Return to Origin, the process by which an undelivered shipment is returned to the Merchant’s pickup address.
“Service Order Form” means any written or digital order form executed between Losung360 and the Merchant specifying the Services subscribed to and applicable commercial terms.
“Services” means all products, features, and functionalities offered by Losung360 on the Platform as described herein and updated from time to time.
“SLA” means Service Level Agreement specifying performance standards applicable to specific Services.
“Wallet” means the prepaid credit balance maintained by the Merchant within the Platform for payment of Service fees and shipping charges.
The Services are available only to persons and entities who have attained the age of 18 years and who are competent to contract under applicable law. By registering, you represent that you meet these requirements and have the authority to bind the entity on whose behalf you register.
To access the Services, you must register and create a Merchant Account by providing accurate, complete, and up-to-date information including your legal name, business name, GSTIN (where applicable), registered address, PAN, bank account details, and valid KYC documents. You agree to maintain the accuracy of your registration information at all times.
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your credentials with any unauthorised third party. You are fully responsible for all activities conducted under your Merchant Account, including those by authorised sub-users. You must notify Losung360 immediately at support@losung360.com if you suspect any unauthorised access.
Losung360 reserves the right to conduct KYC verification and request additional documentation at any time. You expressly consent to Losung360 sharing your KYC documents and details with Courier Partners, financial partners, regulatory authorities, or judicial bodies as required under applicable law or in connection with any dispute, claim, or complaint related to your shipments or activities on the Platform.
Creation of duplicate or multiple Merchant Accounts is strictly prohibited. Losung360 reserves the right to immediately suspend all accounts and levy damages as specified in this Agreement upon detection of duplicate accounts.
ShipMaxx is Losung360’s flagship product offering two core modules:
(a) Shipping Aggregation Module
ShipMaxx integrates with multiple Courier Partners to provide Merchants with a unified panel for booking, tracking, and managing shipments for D2C orders. Losung360 is a technology intermediary and acts as a logistics aggregator; the actual pickup and delivery of shipments is performed exclusively by the Courier Partners. Key terms applicable to this module include:
(b) Order Management System (OMS) Module
The OMS module enables Merchants to manage orders from their D2C website(s) and Marketplace channels (including Amazon, Flipkart, Meesho, and others) through a single unified panel. Key OMS capabilities include order ingestion, routing logic, fulfilment workflow, invoice generation, shipping label generation, NDR (Non-Delivery Report) management, RTO management, and reporting. The Merchant acknowledges that:
ShipBulk provides Merchants with access to B2B logistics and bulk cargo services, including freight forwarding, part-truck-load (PTL), full-truck-load (FTL), and surface cargo solutions through integrated logistics partners. The Merchant acknowledges that:
SupplySphere is Losung360’s managed warehousing and fulfilment service. Losung360 operates a network of fulfilment centres across multiple cities, enabling Merchants to store inventory closer to their customers for faster delivery. SupplySphere supports order fulfilment across B2C, B2B, and D2C channels from a single platform. Unlike ShipMaxx (which is a shipping aggregator), SupplySphere represents a full-stack managed service where Losung360 is operationally accountable for order processing and inventory accuracy. Key features and terms include:
(a) Warehousing and Inventory
(b) Order Fulfilment
(c) SupplySphere OMS
(d) Merchant Obligations for SupplySphere
StockBridge is a unique distribution and compliance enablement service wherein Losung360 (or a Losung360-designated entity, as communicated to the Merchant) acts as the Seller/Merchant on Record (SOR/MOR) for the Merchant’s inventory. Under this arrangement, the Merchant sells its stock to the Losung360-designated entity on a credit model, enabling faster multi-location fulfilment while relieving the Merchant of certain regulatory compliance burdens. Key terms applicable to this service are:
(a) Seller-on-Record Arrangement
(b) Credit Model
(c) Inventory and Fulfilment
(d) Merchant Obligations for StockBridge
SellerPro is Losung360’s end-to-end marketplace growth service. Unlike a SaaS tool, SellerPro is a managed service wherein Losung360 provides hands-on support to Merchants for marketplace listing creation, catalogue management, advertising campaign execution, and growth marketing. Services are available on a per-order fee model or a retainership model, as agreed in the applicable Service Order Form. Key terms applicable to this service are:
(a) Listing and Cataloguing
(b) Ad Campaign Management
(c) Growth Marketing
(d) Fee Models
(e) Merchant Obligations for SellerPro
Fees for each Service are as set out in the applicable Service Order Form, published rate cards on the Platform, or as otherwise agreed in writing. All fees are exclusive of applicable taxes including GST, which shall be charged additionally as per law.
Subscription-based Services (including OMS, SupplySphere, StockBridge, and SellerPro) shall be charged at the beginning of each subscription period. Continued use of a Service following renewal constitutes acceptance of the applicable fee for that period.
Shipping charges are calculated based on the actual or volumetric weight (whichever is higher), pickup and delivery pin codes, and the applicable rate card. Volumetric weight is computed as Length x Breadth x Height (in cm) divided by 5000 (or as specified by the relevant Courier Partner). Losung360 reserves the right to revise shipping rates at any time with notice via the dashboard or email.
Merchants on prepaid accounts must maintain sufficient Wallet balance to process shipments. If the Wallet balance falls below zero (e.g., due to weight discrepancy adjustments), Losung360 reserves the right to hold COD remittances and suspend shipment services until the shortfall is cleared. Wallet credits expire if no shipment is booked for a continuous period of 36 months, after which Losung360 has an unconditional right to forfeit the balance.
Losung360 shall raise invoices twice per calendar month (mid-month and end-of-month, or as otherwise notified). Merchants on postpaid accounts must clear invoices within 7 days of the invoice date. In the event of non-payment, Losung360 reserves the right to: (i) retain and adjust COD amounts; (ii) retain custody of and subsequently dispose of shipments in Losung360’s or Courier Partner’s possession; (iii) levy interest at 18% per annum from the due date; and (iv) forfeit any security deposit held.
COD amounts collected from end-customers on behalf of the Merchant shall be remitted within 7 business days from the delivery date, subject to Losung360’s remittance cycle (currently Monday, Wednesday, and Friday). A COD handling fee shall be deducted from each COD remittance as per the applicable rate card if not deducted from wallet during shipment assignment. If the COD amount cannot be remitted within 365 days due to reasons not attributable to Losung360 (including incorrect bank details), the Merchant waives all claims to such amount and Losung360 shall have the right to forfeit the same.
If the declared weight of a shipment differs from the actual/volumetric weight, Losung360 shall notify the Merchant via the dashboard. The Merchant has 7 working days to accept or reject the revised weight; failure to respond within this period shall be treated as acceptance.
The Merchant is solely responsible for all taxes, duties, statutory registrations, and legal compliances applicable to its business. Losung360 has no responsibility for any of the Merchant’s tax obligations.
You must not:
Losung360 shall:
Losung360 shall not be responsible for the actions or omissions of Courier Partners, Marketplace platforms, payment gateways, or any other third-party service providers beyond Losung360’s direct control.
Each Party may have access to Confidential Information of the other Party in connection with this Agreement. Each Party agrees to: (i) use the other Party’s Confidential Information solely for the purposes of this Agreement; (ii) not disclose the Confidential Information to any third party without prior written consent; (iii) apply at least the same degree of care to protecting the other Party’s Confidential Information as it applies to its own, but in no event less than reasonable care; and (iv) upon termination, promptly return or destroy all Confidential Information of the other Party. These obligations survive termination for a period of 3 years.
All Intellectual Property in the Platform, including software, code, databases, user interfaces, brand names (Losung360, ShipMaxx, ShipBulk, SupplySphere, StockBridge, SellerPro), logos, and documentation, is and shall remain the exclusive property of Losung360. No rights are granted to the Merchant except the limited, non-exclusive, non-transferable, revocable right to access and use the Platform solely for the Merchant’s own business purposes during the term of this Agreement. The Merchant shall not reproduce, distribute, or create derivative works from any Losung360 IP.
The Merchant retains ownership of its own Customer Data. The Merchant grants Losung360 a non-exclusive licence to process, use, and store Customer Data for the purposes of providing the Services, improving the Platform, and complying with legal obligations.
Notwithstanding anything to the contrary, Losung360’s maximum liability per domestic shipment shall be:
The Merchant may secure shipments valued above Rs. 2,500/- by availing the additional risk cover option on the Platform at the applicable charges.
Claims raised after these deadlines shall not be entertained. All claims must be accompanied by a signed copy of the shipping manifest.
For international shipments booked through ShipMaxx, the terms specified in Annexure-C (International Shipment Terms) shall apply and shall prevail over this Clause 9 where inconsistent.
Losung360’s liability for B2B and bulk cargo shipments shall be governed by the applicable Courier Partner’s terms and conditions and the agreed SLA for the relevant service. Losung360’s aggregate liability shall not exceed the freight charges paid by the Merchant for the specific shipment in question, unless a higher liability limit is separately agreed in writing.
Given that Losung360 assumes operational accountability under SupplySphere, the following liability provisions apply:
Losung360 shall be liable for inventory loss or damage occurring within its fulfilment centres that is directly attributable to its own gross negligence or wilful misconduct, subject to: (i) the Merchant raising a documented claim within 7 days of the relevant event; (ii) loss or damage being confirmed upon reconciliation; and (iii) the liability cap described in Clause 10A.3 below.
Losung360 shall be responsible for processing errors (wrong item, wrong quantity, wrong address) arising from its own fulfilment operations, provided the Merchant notifies Losung360 within 48 hours of the event and the claim is supported by relevant order data and end-customer confirmation.
Losung360’s aggregate liability under SupplySphere in any calendar month shall not exceed the 10% of the total warehousing and fulfilment fees paid by the Merchant to Losung360 in that month, unless otherwise agreed in writing. Losung360 shall not be liable for consequential, indirect, or economic losses including loss of sales, loss of goodwill, or lost customer opportunity arising from warehousing or fulfilment failures.
Losung360 shall not be liable for inventory loss or damage caused by: (a) Force Majeure Events; (b) inherent defects or inadequate packaging of goods inbounded by the Merchant; (c) incorrect or incomplete ASNs; (d) theft by Merchant’s own personnel or authorised agents within the warehouse; or (e) failure of the Merchant to collect inventory upon service termination within the agreed period.
The StockBridge SOR arrangement involves the transfer of title from the Merchant to the SOR Entity. Accordingly:
THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. LOSUNG360 DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES.
To the maximum extent permitted by applicable law, Losung360, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of revenue, loss of profits, or loss of data, arising out of or in connection with this Agreement, even if advised of the possibility of such damages.
Losung360’s total aggregate liability to the Merchant under this Agreement (excluding shipment liability governed by Clause 9 and 10) shall not exceed the total fees paid by the Merchant to Losung360 in the 3 months preceding the claim.
Neither Party shall be liable for delays or failures in performance resulting from a Force Majeure Event. The affected Party must notify the other within 48 hours. If the Force Majeure Event continues for more than 30 days, the non-affected Party may modify the affected obligations. If it continues for more than 60 days, the non-affected Party may terminate this Agreement with notice.
During the term of this Agreement and for 36 months thereafter, the Merchant agrees not to directly or indirectly solicit, or attempt to persuade, any client, customer, supplier, vendor, or partner of Losung360 to reduce or cease their business relationship with Losung360.
This Agreement shall come into force upon the Merchant’s registration or first use of any Service and shall continue until terminated in accordance with this Clause.
The Merchant may request termination of the Agreement by providing 30 days’ prior written notice to support@losung360.com, subject to: (i) clearance of all outstanding dues; (ii) reconciliation of all pending shipments and transactions; and (iii) any specific termination terms in the applicable Service Order Form or Annexure. There is no pro-rated refund for any remaining subscription period.
Losung360 reserves the right to immediately suspend or terminate the Merchant’s account: (a) upon breach of any term of this Agreement; (b) where Losung360 in its sole discretion believes the Merchant’s actions pose legal or reputational risk; (c) upon non-payment of dues; (d) for shipping prohibited or counterfeit goods; or (e) for convenience, with reasonable notice.
Upon termination, Losung360 shall deduct all outstanding amounts from COD balances and remit the net amount within 10 days of closure, subject to reconciliation. Access to all Services shall cease immediately upon termination.
This Agreement shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or in connection with this Agreement shall first be attempted to be resolved amicably within 30 days of written notice by either Party. If not resolved, the dispute shall be submitted to binding arbitration in New Delhi, conducted in English, under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by Losung360. The arbitrator’s decision shall be final and binding. Nothing herein prevents either Party from seeking urgent injunctive relief from a competent court.
Subject to the arbitration clause, the courts of New Delhi, India shall have exclusive jurisdiction over any matter arising under this Agreement.
This Agreement, together with all Annexures, Service Order Forms, SOPs, and SLAs, constitutes the entire agreement between the Parties with respect to its subject matter and supersedes all prior discussions and understandings.
Losung360 reserves the right to modify this Agreement at any time. Changes will be notified via the dashboard or email. Continued use of any Service following such notification constitutes acceptance of the updated terms.
The Merchant may not assign or transfer any rights or obligations under this Agreement without Losung360’s prior written consent. Losung360 may assign this Agreement in connection with a merger, acquisition, or restructuring.
If any provision of this Agreement is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force.
Failure by either Party to enforce any provision of this Agreement shall not constitute a waiver of that Party’s right to enforce it subsequently.
Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between the Parties. Losung360 is an independent technology service provider.
By using the Platform, the Merchant consents to receiving communications from Losung360 via email, SMS, WhatsApp, and other electronic means for transactional, operational, and promotional purposes.
For any questions, complaints, or grievances regarding these Terms of Service or the Services, please contact:
Customer Support: support@losung360.com
Grievance Email: grievance@losung360.com
Address: 610-613, 6th Floor, Tower-A, Spaze I-Tech Park, Sector-49, Sohna Road, Gurgaon, Haryana, 122018, India
You are requested to exhaust the opportunity to redress your grievance through us before initiating any other proceedings.
Where the Merchant uses Courier Partners integrated on the ShipMaxx Platform (including but not limited to Shiprocket-affiliated couriers), the specific service terms, SLAs, and policies of the respective Courier Partner shall apply in addition to this Agreement. The Merchant acknowledges and accepts the Merchant Agreement terms of each such Courier Partner as may be notified from time to time. In the event of any conflict between this Agreement and a Courier Partner’s terms on matters specific to the courier service, the Courier Partner’s terms shall prevail on those specific matters.
The following categories of goods are prohibited from being shipped through the Platform. This list is indicative and not exhaustive:
Breach of this Annexure shall entitle Losung360 to seize and dispose of shipments, blacklist the Merchant, and levy liquidated damages of up to Rs. 1,00,000/- per incident, in addition to any legal action.
For international shipments booked through ShipMaxx, the following additional terms apply:
Both Parties agree at all times to comply strictly with all applicable laws, statutes, and regulations including but not limited to:
IN WITNESS WHEREOF, by accepting this Agreement (whether by registration, clicking ‘Accept’, or use of the Services), the Merchant agrees to be bound by all the terms and conditions of this Agreement.
