Losung360 Private Limited (“Losung360”, “We”, “Us”, “Our”), a company incorporated under the Companies Act, 2013, having its registered office at 610-613, 6th Floor, Tower-A, Spaze I-Tech Park, Sector-49, Sohna Road, Gurgaon, Haryana, 122018, India, is committed to protecting the privacy and security of the personal data of its users, merchants, and business partners. We operate the Losung360 2.0 Platform — a unified e-commerce technology ecosystem comprising ShipMaxx, ShipBulk, SupplySphere, StockBridge, and SellerPro — accessible through our website(s) and mobile applications (collectively, the “Platform”).
This Privacy Policy (“Policy”) describes how Losung360 collects, uses, stores, processes, shares, and protects personal data and other information in connection with the Platform and all related Services. This Policy forms an integral part of Losung360’s Terms of Service and applies to all registered and unregistered users, merchants, and visitors.
This Policy is an electronic record under the Information Technology Act, 2000 (“IT Act”) and its associated rules, and has been published in compliance with Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
BY ACCESSING OR USING THE PLATFORM OR ANY SERVICES, YOU CONSENT TO THE COLLECTION, USE, STORAGE, AND PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS POLICY. IF YOU DO NOT AGREE, PLEASE DISCONTINUE USE OF THE PLATFORM IMMEDIATELY.
This Policy may be updated from time to time. We encourage you to review it periodically. The date of the latest revision is indicated at the top of this document.
This Policy applies to personal data processed in connection with:
This Policy does not apply to third-party websites, Marketplace platforms, Courier Partners, or other external services that may be integrated with or linked from the Platform. Losung360 exercises no control over such third parties and recommends that you review their individual privacy policies.
When you register, access, or use the Platform, you submit the following data:
When you access or use the Platform, we automatically collect:
We may also receive data about you from:
To the extent applicable under the SPDI Rules, certain data collected by Losung360 (such as bank account details, payment instrument information, and Aadhaar-linked data) may constitute Sensitive Personal Data. Losung360 collects SPDI only for lawful purposes directly connected to the provision of Services and with your informed consent, which you provide by accepting this Policy.
Losung360 uses cookies, web beacons, pixels, tags, and similar tracking technologies on the Platform to enhance user experience, analyse usage, and support marketing activities.
You may control cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some Platform features. Losung360 also engages third-party advertising networks that collect data through web beacons; such usage is restricted to purposes consistent with this Policy.
Losung360 uses the personal data it collects for the following purposes:
We may share your information with third parties only in the following circumstances:
Except as stated above, we do not disclose your personal information without your consent unless legally required to do so.
Losung360 shares your personal data only as described in this Policy and only with parties who maintain standards of data protection consistent with or higher than those described herein.
Merchant and end-customer data (including names, addresses, phone numbers, and shipment details) is shared with Courier Partners to the extent necessary for pickup, delivery, tracking, and returns processing. This includes Shiprocket and its affiliate logistics vendors where ShipMaxx shipping services are used.
Where the Merchant authorises integration of Marketplace accounts (through ShipMaxx OMS or SellerPro), Losung360 processes order data, product data, and seller metrics on behalf of the Merchant. Marketplace platforms’ own privacy policies govern data on their side.
Losung360 contracts with third-party service providers for IT infrastructure, cloud hosting, payment processing, customer support, analytics, marketing, and AI/ML services. These providers process data on Losung360’s behalf and are bound by data processing agreements.
For COD remittance, payment processing, and financial services (including working capital financing where applicable), Losung360 may share relevant Merchant financial and KYC data with banking partners and payment service providers.
Losung360 may share personal data with lawyers, auditors, insurers, and other professional advisers where reasonably necessary for legal, financial, or regulatory purposes.
Losung360 will disclose personal data to regulatory authorities, courts, law enforcement agencies, and other governmental bodies where required by law, court order, or to protect Losung360’s legal rights.
In the event of a merger, acquisition, restructuring, or sale of all or part of Losung360’s business, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
Losung360 may share aggregated, de-identified, or anonymised data publicly or with business partners for research, product development, or industry reporting. Such data cannot reasonably identify individual Merchants or end-customers.
Your personal data may be transferred to and stored in jurisdictions outside India for the purposes described in this Policy. Losung360 ensures that such transfers are made in accordance with applicable law and that the receiving jurisdiction or entity provides an adequate level of data protection. For data of EU/UK residents, Losung360 relies on European Commission adequacy decisions or Standard Contractual Clauses. For Indian residents, Losung360 complies with the DPDP Act and any directions issued by the Central Government regarding restricted jurisdictions.
Losung360 retains personal data for as long as necessary to fulfil the purposes described in this Policy and as required by applicable law (including statutory record-keeping obligations for tax, accounting, and legal purposes). Specifically:
After the applicable retention period expires, personal data is securely deleted or anonymised. Where technical deletion is not feasible immediately, Losung360 implements controls to prevent further processing of such data.
If you withdraw consent for specific processing purposes, Losung360 may be unable to provide certain Services. Withdrawal of consent does not affect the legality of processing carried out prior to withdrawal.
Losung360 implements industry-standard technical, physical, and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, loss, or destruction. These include:
No method of electronic transmission or storage is entirely secure. While Losung360 takes every reasonable precaution, it cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and for ensuring that access to the Platform is restricted to authorised users.
In the event of a personal data breach that poses a high risk to your rights and freedoms, Losung360 will notify you without undue delay and in accordance with the requirements of the DPDP Act and other applicable laws.
As a Data Principal under the DPDP Act and applicable privacy laws, you have the following rights:
You have the right to access the personal data Losung360 holds about you and to request correction of inaccurate, incomplete, or outdated information. You may exercise this right through your account settings or by writing to grievance@losung360.com.
You may request deletion of your personal data, subject to our legal obligations and legitimate business needs (e.g., statutory record retention). We will process erasure requests in accordance with the DPDP Act.
Where processing is based on your consent, you may withdraw consent at any time. Withdrawal will not affect the lawfulness of processing prior to withdrawal. Note that withdrawal of consent for core processing may result in our inability to provide certain Services.
You have the right to raise grievances about our data processing practices with our Grievance Officer. If not resolved satisfactorily, you may approach the Data Protection Board of India or other competent authority.
Under the DPDP Act, you have the right to nominate another individual to exercise your rights in the event of your death or incapacity.
Losung360 will not discriminate against you for exercising any of your rights under this Policy or applicable law.
You may request that we transfer your personal data to another data fiduciary in a structured, machine-readable format, to the extent technically feasible and as permitted by applicable law.
To opt out of marketing communications, click the ‘Unsubscribe’ link in any Losung360 marketing email, adjust your notification preferences in the Platform settings, or write to marketing@losung360.com.
The Platform and Services are not directed at or intended for use by persons under the age of 18. Losung360 does not knowingly collect personal data from minors. If you believe that a minor has provided personal data to Losung360 without appropriate consent, please contact us immediately at grievance@losung360.com so that we may take appropriate action.
The Platform integrates with various third-party services including Marketplace platforms, Courier Partners, payment gateways, and software tools. When you access or authorise such integrations, you may be subject to those third parties’ privacy policies. Losung360 has no responsibility for the data practices of third parties. We strongly encourage you to review the privacy policies of any third-party service you use in connection with the Platform.
In operating ShipMaxx’s shipping aggregation module, Losung360 shares end-customer data (name, address, phone number, order value) with Courier Partners to enable shipment delivery. This data is used solely for logistics purposes. KYC documents and financial data are shared with Courier Partners as required for compliance, fraud prevention, and insurance processing.
In operating the OMS module, Losung360 processes Marketplace order data on behalf of the Merchant. Marketplace API access credentials provided by the Merchant are used solely to retrieve and process orders and are stored with encryption. Losung360 does not use Marketplace credentials for any other purpose.
ShipBulk processes business contact data, freight documentation, and shipment records for B2B logistics purposes. Data is shared with freight carriers and logistics partners to the extent necessary for shipment execution.
SupplySphere involves Losung360 physically handling the Merchant’s inventory across its fulfilment network. Data collected and processed in this context includes inventory master data (SKU details, quantities, dimensions, HSN codes), ASN and PO records, inward and outward transaction logs, and order fulfilment records. This data is used solely for operational purposes including inventory management, order processing, reporting, and dispute resolution. Losung360 may share relevant inventory and transaction data with its warehouse operations partners and third-party logistics providers to the extent required for fulfilment operations.
StockBridge involves a title transfer arrangement where the Merchant sells inventory to a Losung360-designated SOR Entity. Data processed in this context includes inventory transfer records, tax invoices, GST and KYC compliance data, settlement records, and product and pricing information. This data is shared with the SOR Entity and, where required, with financial, legal, and regulatory bodies in connection with the execution and compliance of the SOR arrangement. The Merchant’s KYC and tax documents provided in connection with StockBridge may be shared with auditors, legal advisers, and government authorities as required under applicable law.
SellerPro is a managed service where Losung360 accesses the Merchant’s Marketplace accounts (with authorisation) to manage listings, cataloguing, advertising campaigns, and growth marketing. Data processed includes Marketplace account credentials (stored securely with encryption), listing content, advertising campaign data, performance metrics, and order data. Losung360 uses this data solely to deliver the SellerPro service on behalf of the Merchant. Aggregate and anonymised performance benchmarking data may be used by Losung360 to improve its services, but individual Merchant account data is not shared with third parties without explicit consent. Marketplace access credentials are used solely for service delivery and are revoked upon termination.
If you have any questions, concerns, or grievances regarding the collection, use, storage, or processing of your personal data under this Privacy Policy, or if you wish to exercise any of your rights described herein, please contact our designated Grievance Officer:
Customer Support: support@losung360.com
Grievance Email: grievance@losung360.com
Address: 610-613, 6th Floor, Tower-A, Spaze I-Tech Park, Sector-49, Sohna Road, Gurgaon, Haryana, 122018, India
Response Time: We will acknowledge your grievance within 48 hours and endeavour to resolve it within 30 days of receipt.
You are requested to exhaust the opportunity of redressing your grievance through our Grievance Officer before initiating any other action, including approaching the Data Protection Board of India.
Where Losung360 processes personal data of individuals in the European Economic Area (EEA) or the United Kingdom, the following additional provisions apply:
Transfers of EEA/UK personal data to countries not deemed adequate by the European Commission or UK ICO are made under appropriate safeguards including Standard Contractual Clauses.
EEA/UK residents have additional rights under the GDPR including the right to lodge complaints with their national data protection authority.
Losung360 may update this Privacy Policy from time to time to reflect changes in our practices, Services, legal requirements, or technology. Material changes will be communicated via the Platform dashboard or email notice. The updated Policy will take effect upon posting. Continued use of the Platform after such notification constitutes your acceptance of the updated Policy.
Archived versions of this Policy are available upon request by contacting grievance@losung360.com.
As a Merchant submitting data through the Platform (including end-customer data), you have the following duties:
